How much do I have to pay for shipping?

Shipping is absolutely FREE within Singapore. International shipping rates apply. 

How do I make payment

You will be directed to Paypal for payment. Paypal does not require you to sign up for an account with them.

How soon will i receive my order?

Available designs will be shipped in 3-5 business days.

Can I amend my order after i have placed it?

We are not able to make amendments once payment has been confirmed.

Can I self-collect my order?

Self-collection is possible at Platim Jewelry located at 400, Orchard Road #01-30, Orchard Towers Singapore 238875. Please indicate “self- collection” at check out. You will receive an email from us when your order is ready for collection.

The item that i received is not what i expected. How do i return it?

Orders can be returned within 7 days from the date of receipt. We will exchange or refund items in the form of store credits for items that are defective. All returned items must be in their original condition and shipped in their original packaging, with relevant certificates and with all tags intact and untampered with. Items returned without meeting the above conditions will be not be eligible for returns. Customised, altered and engraved items will not be accepted for returns. Delivery charges are not refundable and return cost is to be borne by the customer. Please email us at orders@platimjewelry.com prior to returning your order.

The ring that i bought does not fit. what can I do?

Items that need to be altered for length or size can be taken to the retail stores at Platim Jewelry or Aurora Jewelry. Ring sizes can only be altered within three sizes. Service charges apply. Your jewelry will be ready for collection within 14 days. Please ensure that the correct size is added to your cart. You may refer to our ring size chart HERE.

How do i take care for my jewelry?

Care and maintenance of jewelry is simple. In order for your jewelry to look its best, it should first be rinsed in water, then wiped with a soft lint-free cloth to remove grease and dirt residue. To give it a more thorough cleaning, wash it with a soft toothbrush and mild dish soap, taking care to brush gently on the underside. Jewelry should also not be exposed to cleaning chemicals, colouring agents, chlorine, hair spray or perfume. To protect from scratches, we advise our customers to remove their jewelry before engaging in strenuous physical activity, and to store all jewelry separately. Please drop by any of the retail stores for our complimentary cleaning service.